1. Data and Information Collected
When you order or enquire about our products we need to know your name, postal address, e-mail address, telephone number, and, if ordering, your credit card number and expiry date. If you have ordered products for a third party we will need to know their postal address. We gather this information to allow us to process your registration and process any orders you may make. The relevant information is then used by us, our agents and sub-contractors to organise delivery, provide you with statements of account and to communicate with you on any matter relating to your order and the provision of our service.
We may also use aggregate information and statistics for the purposes of monitoring website usage in order to help us develop the website and our services and may provide such aggregate information to third parties. These statistics will not include information that can be used to identify any individual. From time to time we may provide your information to our customer service agencies for research and analysis purposes so that we can monitor and improve the products and services we provide. We or our agents and sub-contractors may contact you by post, e-mail or telephone to ask you for your feedback and comments on our products and services.
It is possible that we may gather information regarding your computer for our services. This collection of data is used for statistical analysis about our website for use by us or our advertisers
Any information shared will not identify who you are, but rather be mathematical data about our visitors and their use on our site. The data does not give out any personal details.
Cookies may be used to gather this general internet data. When used, cookies are downloaded to your computer without prompting. The cookie file is stored on your hard drive, where files are transferred to. This information helps us improve our site and services to you.
All computers can block cookies by activating proper browser settings. There is a place to enable you to decline cookies under the options menu. Please note if you decline cookies you may experience limited access to certain areas of our site.
Our site uses the following cookies:
2.1 SESSION COOKIES (JSESSIONID)
These remember what you have put in your basket and enable you to use the checkout to make your purchase on our site. Without these essential session cookies we would not be able to provide you with the ability to make the purchase on our site.
Session cookies are not used to gather information to advertise products or services to you.
If you want to learn more about cookies you can do so at www.allaboutcookies.org
2.2 PERSISTENT COOKIES (SRVTKN)
These help us improve our site by providing statistics on how our site is being used and measuring errors that might have occurred during your visit. All user data is anonymous. We use this information to make improvements to our site.
3. Personal Data Storage
Data you provide us with will be stored on secure servers. Any transaction details will be encrypted to provide you safety.
Transmission of data via the internet is never completely secure, thus a guarantee of data sent electronically or transmitted cannot be given. Information offered is therefore at your own risk.
We also use a persistent cookie to keep the contents of your basket for you, should you leave our site and come back later.
We do not use these cookies to gather information to advertise products or services to you.
2.3 GOOGLE ANALYTICS
This web analytics service provided by Google Inc. helps us to analyse how users use our site. It counts the number of visitors and tells us things about their behaviour overall, such as typical length of stay on our site or the average number of pages a user views.
4. Your Consent
This information generated by the cookie about your use of our site will be transmitted to and stored by Google on their servers. Google will use this information for the purpose of evaluating your use of our site, compiling reports on website activity and providing other services relating to website activity.
Generally, cookies may be used to enable us:
To estimate our audience size and usage pattern.
To store information about your preferences, and so allow us to customise our site according to your individual interests and provide a more personalised experience to you.
To speed up your searches.
To recognise you when you return to our site.
5. Information Access
The Data Protection Act 1998 provides you with rights to access any information we may collect and store about you. If you wish to have access to this information it may be subject to a £10 payment fee, used to cover our costs regarding the information you requested. If you wish to access this data please provide contact details below.
6. Contacting Us